Completed
Kyle J Brown
7 years ago
This would be extremely useful for events that were booked months in advance. It is difficult to keep track of cancelled reservations that need manually refunded.
Terry Baxter
7 years ago
Yes, very helpful especially for after hours and weekends as we plan staff for these meetings.
Alanna Imbach
7 years ago
Yoops. Yes! We've only learned now that we needed to manually refund. Definitely need a prompt on booking cancellations, and perhaps also more front and center instructions to space managers that the refund function is not automatic.
Aaron Landau
7 years ago
Absolutely! We have a 24-hour cancellation policy. We can't track the date/time they cancelled so we cannot enforce it due to the lack of functionality.
Aaron Landau
7 years ago
Good stuff. Thanks, Josh.
Josh Freed
7 years ago
When a meeting is canceled either by member or manager, the community managers should be notified. Additionally, when there is a payment associated with the reservations, the community manager should be reminded that they need to manually refund the payment if it is apporate.